Cancellations

You can cancel your IELTS test registration by notifying your test centre at least fifteen (15) days before the test date. In such cases, applicable admin fees will be deducted before processing the refund amount. Please be aware that refunds can take four to six weeks to process.

If you are unable to attend your IELTS test and wish to cancel your registration within fourteen (14) days before the test date or two (2) days after the test date, you can submit a special consideration request to the test centre along with evidence to support the exceptional circumstances.

The following are the conditions for which request for test cancellation may be approved:

• Serious Illness ‐ e.g. hospital admission or serious injury
• Loss or Bereavement ‐ death of a close family member
• Hardships/Trauma ‐ victim of crime, victim of a traffic accident
• Military Services

Candidates must complete the Request Form and attach the appropriate documentation or evidence. Acceptable documents may include an attested medical certificate from the Ministry of Health, a death certificate, or a police report. Statutory declarations and/or certificates signed by family members are not acceptable. Failure to provide evidence or submission of the request within the given time frame will result in non-approval of the request..

• If the request to cancel the test is approved, applicable admin fees will be deducted before processing the refund amount.
• If the request is not approved, the full fee will be forfeited.
• A test cancellation does not apply if any component of the test has been attempted or results have been released.

Test Centre Exceptions

Under certain circumstances outside test centre control, we may have to cancel your test. These circumstances include, and are not limited to, extreme weather conditions, natural disaster, civil unrest, industrial action, global pandemic or for reasons of force majeure.

In these circumstances, your test centre will provide you with as much notice as possible and give you the choice of either a full refund, or a transfer to a future test date – whichever you prefer – free of charge.